Terms and Conditions

CLAIMS

No claims after installation.

INSTALLATION
• Use a moisture-sensitive thin-set for all white marble, limestone, and cement-based products to prevent water stains or bleeding. Water must be clean. Use premium white thin-set for all other materials.
• All boxes must be opened and the material dry-laid prior to installation for client approval.
• Order extra material for waste, cuts, and blending. We recommend a minimum of 10% for straight cuts and up to 30% for diagonal cuts.
• Natural stone varies in color, veining, and character. Samples represent only general characteristics of the quarry. Variation will occur between and within shipments.
• If more than one crate is used, it is your responsibility to blend the crates to ensure color and pattern consistency.
• If additional material is ordered later, it is the buyer’s responsibility to confirm that it matches the original lot.
• Always use grout release or sealer before grouting.
• We recommend at least a 1/8” joint in all installations to allow for expansion and contraction.
• Natural stone may contain inherent imperfections, pits, or fills. These are normal characteristics and not considered defects.

Elisa Stone Countertops provides natural and handcrafted products. Variations in shade and color are inherent and expected. In no event shall Elisa Stone Countertops be liable for any difference in shade, tone, or color between sample and delivered material.

Any concerns regarding color, design, or quality must be addressed before installation. Installation constitutes full acceptance of the product. No adjustments, replacements, or returns will be made thereafter. All claims regarding product acceptability must be made within 30 days of delivery.

Elisa Stone Countertops shall not be liable for damages caused by shortages or overages in ordered quantities. The buyer is solely responsible for ordering and verifying required quantities, including matching additional lots if needed.

All products are subject to availability at the time of shipping. If an item is unavailable, Elisa Stone Countertops reserves the right to offer an alternate material with prior notice to the buyer.

Prices are subject to change without prior notice. Unit pricing and totals will be verified by our main office before processing. Customers will be notified of any corrections.

Special and custom orders require a 50% deposit before production. The remaining balance is due when the order is ready, prior to shipment.
Custom orders cannot be canceled or returned.

All prices are F.O.B. our Houston warehouse. Elisa Stone Countertops is not responsible for damage during transit. Claims for shipping damage must be filed in writing with the carrier and copied to us within 5 days of receipt.
Buyers are responsible for unloading arrangements and safe storage of materials. Carriers do not provide inside delivery.

Sample shipments are limited to single samples per item. Orders of more than two samples of the same product may incur additional packing charges. Elisa Stone Countertops is not responsible for samples damaged during shipment.

In no event shall Elisa Stone Countertops be liable for consequential, incidental, or indirect damages arising from the sale, installation, or use of its products. No warranties are made regarding merchantability or fitness for a particular purpose.

Over time, natural wear, minor scratching, or surface variation may occur with use. These are considered normal characteristics of natural stone.

Elisa Stone Countertops shall not be liable for delays or nonperformance due to causes beyond its control, including but not limited to natural disasters, transportation delays, labor disputes, or material shortages.

This agreement may not be assigned by the purchaser without written consent from Elisa Stone Countertops. Any unauthorized assignment will be considered void.

All sales are governed by these terms and conditions. In case of conflict, these terms take precedence over those on the buyer’s purchase order. Modifications must be made in writing and signed by both parties.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.